Recent Water Damage Posts

How To Repair Important Documents After Water Damage

3/20/2023 (Permalink)

document damage content Document restoration is important to recover your belongings after a fire or water loss.

If you've ever had a home or business with water damage, then you know that it's not an uncommon problem. Water can cause a lot of damage to your building and belongings. It can also ruin important documents and photos, but luckily there are ways to repair them.

What is Document Restoration?

Document restoration is the process of salvaging damaged documents. The damage could be caused by water, fire, or smoke, but whatever the cause it's important to restore your documents as soon as you can so that they can be used again.

If you have suffered from water damage there are many steps you can take to restore your valuable information before it becomes irreparable and lost forever. There are three main techniques used during content restoration: vacuum freeze, gamma irradiation, and digitization services.

Vacuum Freeze

Vacuum freeze is a powerful drying technique used in content restoration. It is the only technique that is approved by National Archives and Records Administration (NARA) and the General Services Administration (GSA).

Vacuum freeze works by freezing the document and removing any moisture through a high-pressure vacuum chamber. In this chamber, the moisture is converted into vapor. In the right conditions, the condensation will turn into ice inside the chamber, removing the moisture from the document in question.

Gamma Irradiation

Gamma irradiation is a method of disinfection that can be used to treat documents, photos, books, and other paper products that have been damaged by water and sewage damage. This process involves safely exposing the object to radiation to kill any bacteria and viruses that might be present after a water loss.

Digitization Services

Digitization services are used to convert paper documents into digital files. Digitization can also be used to convert photographs and other printed materials into digital files, which can then be stored on a hard drive or flash drive. The use of digitization services is particularly useful if you have large amounts of paper documents that need to be converted into digital copies.

Who Can Help With Document Restoration?

If you're looking for a professional to help with document restoration, SERVPRO of West Mecklenburg County can assist. As a trusted leader in the restoration industry, SERVPRO has the training, expertise, and equipment necessary to get your documents back in shape quickly.

Document restoration refers to the process of preserving damaged documents. In this article, we discussed the different techniques used by experts in their work and how they can help you recover your important documents after water damage. If you have any questions or need help with restoring your documents, please contact our SERVPRO of West Mecklenburg County team today!

Stay Prepared for A Water Damage Emergency

3/7/2023 (Permalink)

insurance claim paper Stay prepared for a water damage emergency after a storm.

Water damage emergencies can happen at any time, and they can be costly to fix. However, there are many things that you can do to prepare yourself for these emergencies. Water damage is not only a threat to your home and property, but also to your family’s health and well-being.


You can't just assume that your pipes are in good working order. Plumbing is a complex system, and it's easy for things to go wrong without you noticing. So check for leaks regularly, especially if you've had plumbing issues in the past. Check for leaks under your kitchen sink or bathroom vanity by placing a bowl of water overnight on the floor underneath where the pipe enters into the wall.

If you suspect any plumbing problems, schedule for an inspection from a plumber so they can catch any problems before they get serious enough to cause damage to your home or property.


In addition to checking your roof regularly for signs of damage, leaks, and mold—which can lead to water damage—you should also look for any other signs that something might be wrong with your roofing system. For example, if you notice a heavy accumulation of snow on top of your roof during the winter months or hear loud noises coming from it when there is no wind, this could indicate that there's been some kind of damage that needs attention. Similarly, if you see any discoloration in areas where there was previously no discoloration (or vice versa), then this may indicate a leak has occurred somewhere in the system.

Additionally, you'll want to keep an eye out for any cracks or holes in shingles or flashing around chimneys and vents as well as any sagging shingle ends which could indicate problems with either the nails holding them down or the wooden structure underneath them

Tree and Scrubs

Trim trees and shrubs regularly. The shorter you keep them, the less damage to your home or property they can cause if they fall in a storm.

Water Detector

Another way to prepare for a water damage emergency is by investing in a water detector. Water detectors can be installed in the basement, garage and other areas of your home or business that are prone to leaks. They can detect leaks in the walls and floors, as well as ceiling leaks. In most cases, these devices will send you an alert when there is any moisture present so that you can take immediate action before it becomes a major problem.

Adequate Insurance

In order to be prepared for a water damage emergency, it is important that you have adequate insurance coverage. Insurance can help you recover from a water damage emergency more quickly, as well as help with the financial loss incurred during such an emergency.

If you do not have insurance coverage on your home or business, it is highly recommended that you obtain proper insurance prior to any major events that may cause extensive damage or loss of property. The last thing anyone wants is to be stuck with the bill after something happens!

Disaster Plan

It is important to have a plan for what to do in case of a water damage emergency. You don't want to be caught off guard and unprepared. Here are some steps that can help you create your plan:

  • Know how to turn off water valves around the house and outside
  • Know where all of your fire extinguishers are located (and how many there are)
  • Make sure all smoke detectors—including those in kitchens and garages—are working properly, with new batteries installed if necessary
  • Review your insurance policy and list all items covered by it in case of loss or damage caused by flooding from burst pipes or other sources of water supply disruption.

We hope these tips have been helpful for you in your preparations for water damage emergencies. If you’re still not sure what to do, seek help from a professional in water damage restoration.

Water in the Crawl Space

11/6/2022 (Permalink)

Technician with PPE suit in crawl space Leaky pipes in your walls or flooring can also cause water damage in your crawl space.

Water in the Crawl Space

One of the best ways to protect your Berryhill, NC home from moisture is to make sure that it's properly ventilated. Water in the crawl space can cause significant damage to your home. The moisture causes mold and mildew to grow, which could lead to structural problems. It can also cause electrical issues, foundation problems, and even structural damage. But what if there's already a lot of moisture in your crawl space? How do you fix that? The answer depends on the source of your problem and whether or not it can be remedied.

Sources for Water in the Crawl Space

There are a number of sources that can introduce water into your crawl space.

  • Your home's sump pump: Most homes have a sump pump installed to collect water that enters the foundation through basement windows and doors. If this pump malfunctions, it can allow water to back up into your home's crawl space, creating moisture problems in addition to flooding.
  • A leaky pipe: Leaky pipes in your walls or flooring can also cause water damage in your crawl space by leaking down through the walls and into the dirt flooring below it. This can result in mold growth as well as other types of contamination if you don't fix it quickly enough.
  • Rainwater: Some homes have drainage systems that direct all rainwater away from their foundations instead of having them keep it inside like many older houses do today—and those drainage systems may leak if they aren't maintained properly over time! This can result in excess moisture levels below ground level where no one wants them! Also, note that some areas get more rainfall than others; so even if yours doesn't seem like an area prone to average precipitation still take care not to let too much go unnoticed when considering this factor.

Inviting Critters into Your Crawl Space

Critters of all kinds like to live in damp places such as the crawl space, so it's no wonder that you might find ants, woodlice, spiders, and even mice in your crawl space. In fact, the sight of a mouse can terrify you enough to want them all gone immediately.

While these critters may not be harmful to people themselves (with the exception of some spiders), their presence inside your home can cause damage by chewing through wires and cables as they go about their business. It's important to get rid of them before they do any damage because repairing broken cables can be expensive!

Structural Issues

There are some structural issues that could occur when water sits in your crawl space: 

  • Wood rot. The wood framing and floor joists in your home will begin to deteriorate after they are exposed to standing water and high humidity levels for an extended period of time. This type of damage is most common in basements and unexcavated foundations, but it can also occur in crawl spaces with poor ventilation. As this happens, structural integrity decreases and your home becomes less stable over time.
  • Concrete cracking or crumbling away from the wall due to moisture entering through cracks or other defects in the foundation wall itself (such as pipes that have leaked through).
  • Bricks or stone crumbling away from a masonry foundation due to repeated cycles of wetting and drying—particularly if there are gaps around pipes or plumbing vents where moisture may be able to enter at ground level before reaching higher up into your wall cavity where it would otherwise dry out as soon as it got inside (if not before).

Sump Pumps

A sump pump is the most common method used to pump out excess water and can be installed in your crawl space or outside of it. They come in different sizes, depending on the size of your crawl space. If you have a large crawl space with multiple feet of moisture buildup, you may need one that operates on larger amounts of water at once so that it doesn't clog up with debris.

A sump pump consists of a motor (that turns), an impeller (that spins), a housing (that contains these parts), and a float switch (that senses when there's too much water). When this happens, the float switch shuts off power until there isn't any more excess moisture present--and then automatically turns on again when conditions return to normal levels.

Dry Wells

If you’re not familiar with dry wells, they are underground structures that capture water from your crawl space and funnel it away from the property. This is an important step in mitigating water intrusion into your home.

There are many reasons why a dry well is necessary:

  • Sump pumps may not be able to empty rainwater into a storm drain fast enough.
  • Dry wells allow sump pumps to work more efficiently by keeping them free of standing water so they don't lose suction power when this happens.
  • Dry wells prevent flooding in basements or other areas of your home where you don't want excess moisture collecting near foundations (or anything else).

Water in the crawl space may be an indication that you need to install a sump pump. When you have a water damage event in your home or business, it's always a good idea to give SERVPRO of West Mecklenburg a call! We will get your West Mecklenburg property back to its preloss condition quickly. 

3 Causes of Basement Floods

8/17/2022 (Permalink)

Flooded basement A basement flood in Collingwood, NC.

What Are The Most Common Causes Of Flooding

Basement flooding in Collingwood, NC, needs to be dealt with right away or else the consequences can have far-reaching effects. It often begins as a small, deceptively benign problem until it grows into an expensive home improvement project. Therefore, to prevent a basement flood, it is best to respond to the first signs of water damage. It is important to know what are the most common causes of flooding.

1. Blocked Gutters and Debris

One thing that can cause a basement flood is when a gutter connecting your house to the sewer system becomes blocked. It is important to know when this happens and to contact the city as soon as possible because the water levels can rise quickly, causing damage rapidly. If your property stays flooded for too long it can disrupt the foundation of your home

The troughs along your roof collect debris — leaves, dirt, and animal byproducts — that can allow water to spill over, landing beside the basement. This can create leaks in the basement, but it is easily fixed. Simply clean out the gutters and judge whether a larger size is more appropriate for where you live.

2. Poor Sealing on the Floors and Walls

One thing to keep an eye out for is if the basement floors and walls are flooded or damp after wet weather. In some cases the floor tiles and the walls have not been sealed properly; this can let the water soak in. If you notice this, it would be worth having the seal checked and fixing it, if necessary.

3. Inappropriate Site Location

Often the cause of a basement flood is due to choosing a poor location on the site for the foundation. Residential properties are typically built on sloped land so that the water can drain away from the house. In some instances, houses are built on the lower point of a property, which can cause flooding.

Water damage can become severe if the problem isn't dealt with. Before you have to call in restoration experts, keep an eye on your basement and watch for these common causes of flooding.

How To Flush Your Water Heater

4/29/2022 (Permalink)

Hand attaches hose to a home water heater to perform maintenance If your water heater causes flooding despite proper maintenance, a local disaster restoration service can clean up the mess.

How To Clean A Water Heater

You might not think much about your home's water heater unless it interferes with your plans to take a hot bath or perform daily tasks requiring hot water at your home in Collingwood, NC. An annual water heater flush involving these steps can ensure that this indispensable appliance works when you need it most.

Turn off the Power

It is essential to turn off the gas or electricity that powers the appliance before doing anything else. For a gas heater, you should first adjust the thermostat knob, usually located at the bottom of the tank, to the off position. For electric heaters, you will need to flip the power switch at your home's circuit breaker box.

Connect a Garden Hose

Attach one end of a straightened garden hose to the spigot at the tank's bottom and open the tank's hot water release valve. The hose's other end should point directly into the basement floor drain, close to your water heater. You can also use a pump to direct the water's flow outside.

Turn on a Hot Water Faucet

Once the hose is secure, you can turn on the hot water faucet of any upper-level sink to force water out of the heater's tank. It may take anywhere between 20 minutes and one hour before all the hot water drains.

Begin the Water Heater Flush

You can now open the heater's cold water valve and turn on a cold water faucet elsewhere to flush sediment particles out of the tank until you see clear water flowing.

Refill the Tank

Shut off the tank's cold water valve will allow it to refill with water. You will know that the tank is full when water flows from the hot water faucet that is still on, and you can now turn it off.

Reactivate the Power

You can now reactive the gas or electricity to heat the water in the tank.

If your water heater causes a flood despite proper maintenance, a local disaster restoration service can cleanup your home in Collingwood, NC.

What’s in the Water: 3 Levels of Contamination

2/8/2022 (Permalink)

Restoration machines are cleaning water damage in a home. Is water damage present in your home? Call SERVPRO for all your restoration needs. We are always available to take your call and answer your questions

Three Levels Of Contamination In The Water

There are many issues that arise during flooding. Excess water can cause structural damage to your house in Charlotte, NC, and if not dried properly, can invite the growth of mold. Another problem that arises is that, when your home floods, you don’t always know what’s in the water. Contaminated water can be dangerous to both people and pets, and a water restoration specialist can help determine which category of contamination the floodwater falls under.

1. Category 1 – Clean

Clean water is sanitary water that is not a danger to anyone with whom it comes into contact. Water that comes directly from the faucet or from a supply line leak is probably going to be clean water. Flood restoration that involves clean water typically is a matter of merely removing excess water and ensuring that the area is left dry.

2. Category 2 – Contaminated

The second type of water that might be found in a flooded residence is contaminated water. Water in this category might be harmful if ingested. When a toilet containing urine overflows or a dishwasher floods the kitchen, the resulting water is probably in this category.

3. Category 3 – Sewer

The flood water in this category is full of contaminants. It is not safe for humans or animals. Any time the sewer backs up or the house floods because of heavy rains outside, restoration technicians not only have to contend with the water damage but also must make sure the area is cleaned thoroughly.

If your home in Charlotte, NC, floods, you cannot assume the water is clean. An experienced restoration specialist is necessary to test the area and determine whether the house is full of contaminated water. Leaving this task up to the professionals is the best way to ensure the safety of your family and pets.

How to Keep Water Away While You’re Out of Town

1/5/2022 (Permalink)

water damage in a kitchen Water pipe repair needs, poor rain gutters, plumbing leaks, and other issues can invite flooding to your home. Call SERVPRO, we can help you!

How To Keep Water Out Of Your Home While You're Away

Everyone needs some rest and relaxation from time to time. A vacation is an ideal way for hard-working people to get away from the stress of work and everyday life. Imagine the horror of returning home to find a flood and needing water pipe repair in your West Charlotte, NC, house. This disaster could quickly ruin any enjoyment your vacation just provided. Fortunately, there are some effective steps you can take to help ensure you keep water at bay while you’re gone.

What You Can Do

Don’t wait for a flooded basement to prompt you to take action. Don’t let this mishap cause you heartache and take up your time and money. Make sure you put these items on your flood-prevention checklist:

  • Ask someone to watch over your home while you’re gone.
  • Turn off the water to your home.
  • Check for leaks before you leave.
  • Clean the gutters.

Let a Neighbor Help

If you plan to head out of town for several days, it’s a good idea to ask a trusted neighbor or family member to keep an eye on your home. This way, if there is a broken pipe or other cause of flooding, the person can catch it quickly and notify you so you can contact a professional cleanup crew.

Shut Off the Main Water

If no one is available to help, find the main shutoff valve to your home’s water supply. You should also drain the pipes as well.

Check for Any Leaks

Do a quick run-through in your home and inspect the faucets and pipes. If you detect that you need water pipe repair, address that before you leave.

Clean the Rain Gutters

If a large storm hits the area while you’re on vacation, clogged rain gutters and downspouts could collect water and send it through the foundation of your home. Make sure these areas are clear and free of debris.

Water pipe repair needs, poor rain gutters, plumbing leaks and other issues can invite flooding. Don’t leave home for a trip until you’re sure these issues aren’t present.