What our Customers say...


Alex and the team at SERVPRO were fantastic! We had pretty extensive fire and water damage and they helped alleviate the many stressed from the situation. They were very prompt, knowledgeable, helpful and friendly. Would absolutely recommend

Craig was fantastic, quick to respond, friendly and fair. Took care of some crawl space humidity, Alex was equally great and friendly. Do recommend.

The team at SERVPRO did an excellent job. Will definitely refer Alex and his team.


  I cannot emphasize how exceptional working with this SERVPRO team has been. Alex came out quickly to assess our interior insulation/wall damage after a pipe leak and I was immediately put at ease on the best action plan. I had first called another local company to provide an assessment and quote and they had left me panicked about insurance claims, timeframes, and astronomical cost.
Do yourself a favor and trust the team at SERVPRO to provide you with honest opinions and quality work. Alex, Keith, and their crew immediately took action, were always on time, respectful of keeping the workspace as clean as possible, and communicated throughout the process. Highly recommend!

This team (headed by Alex) responded immediately to our call, and, because of their experience, was able to guide us in making a good decision on what to do next. Earlier, we had discovered a minor leak in our washing machine, which had allowed water to slowly accumulate in the sub floor beneath our tile. The damage and the growing mold could not be readily seen, but was present just the same. Once the diagnosis was made and the initial plan was determined, the team set about to complete the demo, dry the subfloor, and mitigate the mold. They were even able to help us temporarily install our new washer and dryer in the garage so we would not be inconvenienced while our utility room was being reconstructed. Throughout it all they worked quickly and professionally and I would not hesitate to hire them again if the need ever arose.

I contacted SERVPRO of West Mecklenburg regarding water damage in my home emanating from a roof leak. Excellent service and professionalism. Highly recommended.


Craig and his team at SERVPRO went ABOVE and BEYOND to provide outstanding service and customer care. During a very stressful basement flood, his team came in with laser precision, accuracy and attention to detail to remove all damaged property, salvage remaining items, and even provided temporary storage until our renovation was complete. Craig is kind, caring, and truly has his customers best interest in mind. He was a thought leader, a problem solver, and an advocate for us as we filed the claim with our insurance. I cannot recommend Craig and his team enough - wish all businesses had this level of leadership and service!

I have used SERVPRO on 2 occasions and highly recommend. SERVPRO was extremely responsive, very thorough, and professional when I had a pipe break causing major water damage through my ceiling. They also helped me identify a smaller leak from a shower.

I came home from vacation to find a water leak. All I can say is thank God the two companies I called near me (Gastonia) didn't answer. It was a Sunday, around dinner time, and SERVPRO of West Mecklenburg County answered on the first ring and said they'd be there within the hour. It became clear very quickly that I was going to have to be moved out of the house and there would be extensive mitigation that would take more than a month. If you have never been through this, please believe me when I tell you the experience of being displaced from your home and all your things is gut-wrenching. However, the SERVPRO team not only handled everything with the utmost care and concern, they also understood the mental toll this kind of scenario takes on the homeowner. My home and I were treated with the utmost respect, kindness and concern. In fact, even as things were being ripped up and blowers/dryers/dehumidifiers were on full force (noisy), I felt oddly calm knowing I could count on this team to help me, to restore my house to normal (which, honestly, they restored to better than original) and that every single drop of moisture had been chased after and dealt with. The team -- Alex, Katarina, Keith, Elaine, Manny, Debora and others -- were hard-working, uncomplaining (it was 108 degrees inside the house at one point) and they clearly knew what they were doing. They are really good people. When it was all over I felt like I was losing a family, which sounds weird but when you go through a trauma like this and people come through for you you can't help but love them. I hope you never have to go through what I went through but if you do, call SERVPRO of West Mecklenburg County. You won't be sorry.

It is amazing how stainless steel shines when the grease is cleaned off! I am impressed with SERVPRO and their attention to detail.

SERVPRO cleaned carpets in my buildings and did a fantastic job! 

SERVPRO took care of me and my family and our house. I am impressed with how much they cared about us when they didn't even know us.

Cleaned up the damage quickly and with as little stress to me as possible. I will use them again!

No job seems too big for SERVPRO! Great customer service and work.

SERVPRO made carpet cleaning a breeze in the apartments I manage.

After the hurricanes, SERVPRO helped us pick up the pieces. Such a great company!

Great service! I am a client for life.

I was referred to SERVPRO by a family friend. I am so glad I decided to take their recommendation. They were fast, professional, and I know I made the right decision having them clean up after my house flooded.

Great customer service! Thank you for helping get our lives back in order.

There is nothing like the smell of burning chicken on the stove! SERVPRO did a wonderful job making my house smell clean again.

Excellent Service .. very professional unfortunately my house flooded 4 years previous. The difference from the company I used then also SERVPRO and Craig and staff were night and day. This company is the best hands down.

I would like to highly recommend SERVPRO of West Mecklenburg. Craig, Leigh, Alex and the entire team were extremely professional, friendly, prompt and helpful. They actually went beyond the call of duty. After a fire you really need a vendor who comes in and gets the job done and Craig and his team certainly did that. I am fortunate to have picked them

Excellent service. I have used them on 2 rental properties and they are prompt, knowledgeable and very responsive. I can call or text and they are on it.

The team at SERVPRO was fantastic to work with during this time.  We are very thankful for everything they did.  They worked countless hours to restore our home back to pre storm conditions. 

We had a great experience with SERVPRO.  They treated us as one of their own during the process.  We could not be more satisfied with the work done. 

We had a great experience with SERVPRO. I could not have asked for anything better.  We would recommend your company to any of our family or friends.

Great experience with a great company.  They offered exceptional service.  Thank you for a job well done.

We couldn't be happier with the service from SERVPRO.  Great company with great workers. They treated us as we were part of the family.  Thank you!

Our world was tore upside down after a fire.  SERVPRO came to our rescue and took the guess work out of where to start first.  They were with us every step of the way. 

We had a great experience with the team at SERVPRO.  They treated our home as if it was their own. Very respectful. 

We had a great experience with SERVPRO.  They were very professional and prompt.  They went above and beyond!

We had a large warehouse with lots of water and SERVPRO came in and took great care of us. We were able reopen in no time.

After high winds and water damage, we had a flood in our home. SERVPRO was able to come in and fix the damages and get it dry. We appreciate how the team worked around the clock to make sure everything was taken care of. 

Mold was growing everywhere and we thought there was no option. SERVPRO came in and made everything better. 

SERVPRO is hands down the only company I would recommend. Quick and Experienced! 

We had a bad kitchen fire and SERVPRO of West Mecklenburg County was able to get rid of all of the damage. We loved working with them and highly recommend their services. 

We had a real mess and the team at SERVPRO was a big help! We appreciate all that they did. 

SERVPRO of West Mecklenburg County is a great company to handle any size water loss. We highly recommend using them. 

SERVPRO is a great company. Wouldn't use anyone else.